Shipping policy

Last updated: 15 October 2026

Smoosh Box is a trading name of INSTINCTIVE DRIVING AUST PTY LTD (ABN 73 684 790 396). Here's how your squishies get from our warehouse to your door.

Where we ship

We ship to addresses in Australia only. All prices are in Australian dollars (AUD) and include GST.

What it costs

1–2 toys: flat A$6.95 tracked shipping per order.
3 or more toys: FREE tracked shipping.

There's one option: standard tracked delivery. We don't offer express shipping.

How long it takes

Processing: 1–3 business days to prepare and pack your order.
Delivery: usually 7–12 business days after it ships.
Total: usually 8–15 business days from order to door.

Your toys ship from our partner warehouse overseas, so they take longer than a local parcel. These are estimates, not guarantees. Sale periods, public holidays, weather and carrier delays can slow things down. Business days are Monday to Friday, excluding South Australian public holidays.

Tracking

When your order ships, we'll email you a tracking number. Tracking can take a few days to show updates while your parcel travels to Australia. That's normal.

No surprise fees

The total at checkout is everything you pay. GST is already included, and you shouldn't be asked for any duties or fees on delivery. If a carrier ever asks you to pay something, contact us before paying.

PO Boxes and parcel lockers

Tracked parcels can usually go to PO Boxes and parcel lockers, but the delivering carrier sets its own rules. If you want zero hassle, use a street address.

Free mini squishy

On orders over A$60 you can add one free mini squishy. Add it to your cart yourself before checkout, as we can't add it once the order is placed.

Changing your address or order

Please double-check your address at checkout. Spotted a mistake? Contact us straight away with your order number. If your order hasn't shipped yet, we'll fix it for free.

If it has already shipped to an address that was entered incorrectly, we'll try to redirect it with the carrier. If that isn't possible and the parcel is lost or returned, we'll tell you the cost of sending a new one before charging anything.

Late, lost or "delivered" but not here

Running late: if your order hasn't arrived within 15 business days of shipping, contact us and we'll chase it with the carrier.
Lost in transit: if the carrier confirms it's lost, or it still hasn't turned up 25 business days after shipping, we'll send a replacement or give you a full refund, including shipping. Your choice.
Marked delivered but not received: check your letterbox, neighbours and any mailroom, and give it 2 business days (parcels are sometimes scanned early). Still missing? Contact us and we'll open an investigation with the carrier and work with you on a fair outcome.